• Keith Harrison-Broninski

Change Aims

"How can your organization avoid the Pareto principle that says that 20% of exceptional cases account for 80% of the costs? Human Interaction Management techniques for process management allow organizations to eliminate much of the 28% of knowledge worker time currently lost to poor control of human interactions."

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"Most Enterprise Architecture methodologies include the modeling of Capabilities. However, Keith suggests, it is not always clear what a Capability is, how to use it, and how it relates to other model

Evolution of Indicators

"Corporate indicators include Key Performance Indicators, Business Performance Indicators, and other metrics that form a basis for tracking an organization’s operations. Since these indicators respond


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