• Keith Harrison-Broninski

The First Step for BPM is HIM

"Do you want to get value for money, motivate your staff, and stay afloat in the Internet Age? If your answer is yes, do HIM (Human Interaction Management) before you do BPM."

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"Most Enterprise Architecture methodologies include the modeling of Capabilities. However, Keith suggests, it is not always clear what a Capability is, how to use it, and how it relates to other model

Evolution of Indicators

"Corporate indicators include Key Performance Indicators, Business Performance Indicators, and other metrics that form a basis for tracking an organization’s operations. Since these indicators respond


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